Return, Exchange, Refund & Cancellation Policy

Product Disclaimer

Product images displayed on the website may be enhanced during the post-production process for visual clarity. As a result, the actual color of the product may vary slightly from what appears on your screen.

Returns

Returns must be initiated within 7 days of product delivery.

To qualify for a return:

• Items must be unused, unworn, and in original condition
• All original tags and packaging must remain intact
• Returns will not be accepted if the brand tag or plastic seal has been removed

Additional conditions:

• Reverse pickup will be attempted twice. If both attempts fail, the customer must send the product to our return address.
• Reverse pickup services depend on availability in your location.
• Any quality or quantity issues must be reported within 24 hours of delivery so we can resolve them promptly.
• A ₹100 logistics fee will be deducted during the refund process.
• International orders are not eligible for returns or exchanges.

Please note that packaging materials such as wooden boxes, brown boxes, gift wrapping, or any special packaging used during delivery are non-returnable and non-refundable.

Process of Return

To initiate a return:

1. Submit a return request through our return portal.
2. Attach a clear photo or video of the product, ensuring the brand tag and plastic seal are visible.
3. Once your request is approved, the product will be picked up within 4–5 working days.

After we receive and inspect the returned item, the refund process will begin.

Refunds generally take 3–5 business days to reflect in your original payment method.

Refund Eligibility

To qualify for a refund:

• The item must include all original tags
• The product must be unused, unworn, unwashed, and in the same condition as received

Approved refunds will be credited to your RidersRally Wallet within 3-4 business days and can be used toward future purchases.

Gift card policies:

• Gift cards and store credits remain valid for lifetime use
• Gift cards cannot be refunded or transferred to a bank account

Order Cancellations

Orders cannot be canceled once they have been shipped. If your order has already been shipped and you no longer want the product, you may return it according to the return policy.

Refusing to accept a delivery will be treated as a return and processed according to the standard return policy.

Orders can be canceled before shipment through the My Account section or by contacting customer support.

For pre-orders, cancellations are allowed within 24 hours of placing the order. After this period, cancellations cannot be processed.

Exchanges

Exchange requests must be submitted within 7 days of delivery.

Eligibility requirements:

• Product must be unused, unworn, and in original condition
• All tags and packaging must be intact
• Exchanges will not be accepted if the brand tag or plastic seal has been removed

Additional exchange conditions:

• Reverse pickup will be attempted twice. If unsuccessful, the customer must ship the product to our return address.
• Reverse pickup depends on service availability in your area.
• Issues related to quality or quantity must be reported within 24 hours of delivery.
• International orders are not eligible for exchange.

If you refuse delivery after we have shipped the exchange item, ₹200 will be deducted from your refund amount. Please raise an exchange request only if you intend to proceed with the exchange.

If you exchange a product for a lower-priced item, the remaining balance will not be refunded. In such cases, we recommend choosing a return with a gift card refund, which allows you to use the remaining balance on a future purchase.

Orders are eligible for one exchange or return only, after delivery. Once an order has been exchanged or returned, it cannot be submitted for a second exchange, return, refund, or replacement under any circumstances. Please review your product selection, size, and order details carefully before confirming an exchange. After an exchange request has been processed and fulfilled, the order is considered final and closed.

Questions or Support

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us at:

info@ridersrally.com

Liability Notice

RidersRally will not be held responsible for any damage caused to the product due to misuse, mishandling, or negligence after delivery.